Service Desk

Following a comprehensive evaluation of the project’s technical requirements, our Call-Center platform will avail the client with a team of highly qualified professionals for the resolution of technical incidents.

Offering 24/7 attention, our technical platform works around the clock tending to incidents at every level, responding to all of them both readily and efficiently. This service is completely scalable to the project’s requirements.

In order to provide telephone services where friendliness, patience and technical know-how are an important element of success of our client-support services, we deliver continuous training to our technical staff who, in addition to having considerable professional experience, also share the values of Mxtel, among which we highlight commitment, proactivity, drive, and confidence – essential features required to operate a Call Center and enable effective communication with users and the resolution of their technical issues.

Our platform’s success stories enable us to operate for major corporations with specific technical requirements that call for expertise, availability and efficiency in resolving technical issues.

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